As your company grows, it becomes harder and harder to manage all of the issues that your employees face every day. These issues range from the complex to the benign things like: “I can't print” or “I don't know how to get this document over to a customer.”

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Do you have a strategy to archive old paper case files? What are you doing with all that paper that is sitting around in your office… you know, the ones from all your old cases, how long do you have to keep them, and what would happen if they landed in the wrong person’s hands? What’s actually in all those papers anyway? Like organizational problems, there’s a system: a fool proof system.

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Technologies are utilized to increase efficiency and effectiveness, reducing the time it takes to complete a task, provide products and services, and meet customer demands. Empirical studies generally show a positive correlation between information technology adoption and labor productivity levels (Jorgenson, 2005). de Mendonca et all (2008) found that organizations that use information technology are almost 13.24% more productive that those organizations who do not use information technologies.

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